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I’m not sure if that’s the correct title or not, I ask myself whether or not “growing” should be included. I’m going to expand on a previous post on this blog that looked at Local Search and want to shed some light from both a user and an advertisers perspective.
I’ve been delving a little deeper into the local search arena over the past couple of weeks for several clients and have so far found very little to be impressed with. Maybe I’ve been spoiled by Google with their ease-of-use, their slick interface, their effectiveness. Personally, I continue to use Google for my local searches. I still find that I get much better results typing in the city name and then my keywords, my options include local, paid and organic listings (I like organic, the company is proving that they can walk the walk).
Let’s do a quick test. I go to Google, type in “Philadelphia Search Marketing”. I get a page that includes:
Local results

Organic Results
It’s easy. I can tell that it has a high level of relevance (I see some familiar names in there including ours) and away I go checking them all out.
Let’s have a look at SuperPages, now an Idearc Media division. With some powerful partnerships and affiliations, one would expect a decent system. I do like a good design but I’m more interested in performance…and especially usability. So I’m willing to overlook a bland appearance and even a simple typo like “Regiser a Domain Name” (as long as they don’t get the domain name wrong.)
Typing in “Search Marketing” then “Philadelphia” brings you to another screen with related categories which I must say is pretty annoying (below)

So then I click on “Internet Marketing Services” and get 2 sponsored results and some advertisers and that is it! So I wasted my time. (admittedly, there are more results for traditional businesses).
I go to YellowPages.com. A big brand also with some big backing. I like the design but again, not overly concerned with that aspect. I type in “search marketing” then “Philadelphia” and am taken straight to the results (there’s only 1 there) but I liked the ease of process (I used a pretty poor example I’m afraid, maybe dentists would’ve been better) but it at least offers some insight.
So I’m a little dirty at SuperPages.com, not only from a user perspective but as an advertiser. Managing the system is clunky, often painful, I keep getting errors (I couldn’t log in this morning which was the main cause of this rant) and admit to be pretty disappointed.
I think the graph below may also be an indicator of the comparisons. Either YellowPages.com is doing something right, or SuperPages.com is doing something wrong. I’ll continue to use Google and wait till the others get their act together or maybe a smaller player like Yelp.com will come to the fore.









2 responses so far ↓
1 David S. Freid // Jan 19, 2008 at 6:59 pm
Concerning your article “Local Search growing pains, pains me.” I would like you to consider that although the purchase of the URL “Yellowpages.com” was made in 2004 “Well after our competition that you mention above was able to be found on the Internet” that we also just opened 12 coast to coast office locations and hired hundreds of sales and marketing staff in the year 2007. During 2008 it is estimated that 18 million cellular phones will have the Yellowpages.com software pre-installed as well AT&T U-verse is already broadcasting Yellowpages.com and is estimated to have tens of millions of customers by 2010.
I guess what I am saying… “Don’t wait to find your seat, as an advertiser” and “You have not seen anything yet!”
2 Paul F // Jan 28, 2008 at 11:39 pm
David, I did reply to your post earlier but looks like it got caught up somewhere. I do look forward to seeing the ensuing battle. My disdain for SuperPages has not waned since writing this post and I have begun to explore YP a little further and definitely prefer it as a platform. Still waiting for those results to get a bit better though.
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